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| My COBRA payments were cashed, insurance compay is telling me I have no coverage |
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Q: I left my former employer July 07. I have sent in 2 months of payments for Aug 07 and Sept 07 to a company which administrates the COBRA insurance for my former company. The insurance company says I was covered for Aug 07 and should not have been charged for Aug 07 by COBRA. Both months have been cashed. The insurance company says I was terminated as of Aug 31 07. The COBRA plan administrator says they are waiting for a response from insurance company. The insurance company says they have not received the eligibility paperwork from the plan administrator. I have been on the phone for hours with both parties trying to get this resolved. I am out $1700.00 premiums, out of pocket $475.00 in prescriptions and 2 doctor visits yet to be billed. Who can I get to help me resolve this and get my coverage started?
A: The money you pay to the employer or their administrator goes to the insurance company. Somewhere there is a miscommunication. Your previous employer or they COBRA plan administrator hasn't informed the insurance company that you signed up for COBRA. You will need to contact your previous employer or their plan administrator to get this resolved. If they will not help, you may need to contact your state's insurance department to help you to get this straightened out. Once this has been resolved your out of pocket expenses will be reimbursed by the insurance company.
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