Customer Service

COBRA continuation coverage is managed by your former employer’s health plan administrator. Questions about billing, enrollment, or coverage details, contact your health plan team directly.

The plan administrator or their customer support partner can provide assistance with payments, forms, and other service requests.

Plan Documents – If you’ve purchased a plan with COBRAinsurance.com, you can access your documents in the customer portal.

Billing and Claims – If you need assistance with billing, claims or updating your information, reach out to insuranceTPA.com Support.

The customer service you receive for your COBRA plan is through your former employer’s plan administrator. This may be someone in the HR department or a third-party administrator.

You should receive your COBRA packet of information within 45 days of your health insurance ending. This paperwork will have your plan administrators contact information.

You can also find contact information for many third-party administrators in the COBRA Administrator Directory.

COBRA is a federal law that lets workers and families keep their job-based health insurance if it were to end for any reason.

COBRAinsurance.com is a private health insurance company publishing information on how the COBRA law works. We also provide affordable private health insurance if continuing an employer plan is too expensive or unavailable.

The Employer’s Guide to COBRA explains the business’ legal responsibilities for continuation coverage. Learn which employers must offer COBRA, what plans are covered, timelines for notices, and penalties for noncompliance. Also included is an explanation of state continuation laws for small employers and includes a practical checklist to keep you compliant.